Gonzalo Gortázar sees digitisation as the fourth challenge banks face, but insisted that CaixaBank has already done a great deal in this respect. ''We have an Internet market share of 32% and 5.1 million active e-bank customers including three million mobile banking users.'' He also stressed CaixaBank’s commitment to hiring young people. ''In the last two years we have taken on 1,791 people aged between 25-30 years, 6% of our current workforce.''
Finally, as regards globalisation, the CaixaBank CEO was quite clear that his bank ''is determined to help its international customers but not interested in buying up banks outside Spain'', apart from the BPI takeover bid announced previously.
Gonzalo Gortázar, the keynote speaker in this Desayuno ESADE Alumni session, was accompanied by Pedro Navarro, Executive Vice President of the ESADE Foundation board of trustees, and Maite Barrera, founding partner of Bluecap and sponsor of Desayunos ESADE.